Us urbanites live in a world of intimate anonymity. We routinely interact with people for years yet rarely discover more than one fact about them. For example, I knew my barista had a fetish for orange nail polish, she knew I was particular about my milk temperature (185 degrees).  I knew my corner grocer took secret smoke breaks during downtime, he knew I bought Nutella at midnight.

This was all we knew about one another. In my lightening fast life, I never quite found the time to fully flesh out the characters that surrounded me. What if I slowed down to ask questions and build them out? I decided to start with two women I saw each day at work.

Monica and Roberta were Peruvian sisters with wise faces and busy hands. They took care of the IDEO café and as a result, us. They ensured we had homemade soup, fresh baked cookies, and clean dishes every week. They politely looked the other way when I gobbled 3 cookies in a row and complimented my Spanish even after I mutilated a verb conjugation. Outside of their kindness, I knew very little about them.  In my best Spanglish, I asked if I could interview them over lunch. They smiled and agreed.

Monica, the youngest, was plump and jovial, talking excitedly with shiny adjectives. Roberta, four years older, was petite and demure, choosing her words as carefully as IDEOers choose their fonts.  We only talked for an hour but Monica and Roberta morphed from one-dimensional sketches to real people with beautiful stories.

Start With a Name

The first thing I learned was Monica’s real name. “It’s Emperatriz,” she said.  “But no one can say that.   So I use my middle name, Monica.“

The second thing I learned was their first language-it was Quechua, the ancient tongue of the Incas.  Spanish was second, and English third, learned as soon as they moved to the US in their 20s.

Few American expats take the time to learn the language of the country they occupy. Even fewer change their name to ease the local’s pronunciation bias. As English speakers we are either lucky or lazy.

Peru-Simple Pleasures


Empatatriz – Monica and Roberta were two out of 12 children born in a Peruvian mountain valley in the early 1950’s.

“Such a happy childhood,” said Roberta.

“Oh yes, said Monica. “We’d swim in the lagoons when they were full from the rain, we’d run in the fields, and we’d play with the calves…they were so loveable.”

Their parents were farmers and spent long days working the land to feed the family. There was one harvest a year so they had to preserve food for the remaining 11 months.

“We made dried jerky, cheeses, quinoa, and beer,” said Roberta.

Monica added, “Our mother made it all happen-she was the head of the house. She told our father every night what he had to do with the food, livestock and children.  She was a smart woman! Smart even though she never went to (high) school.”

“Women in that day didn’t go to school. They were only to be housewives,” said Roberta.

Roberta and Monica were allowed to study, although Roberta left before graduation when an older sister sent her a plane ticket to come to San Francisco.

Coming to America

Screen Shot 2013-10-08 at 3.52.04 PM“My sister had always invited me,”said Roberta. “Probably because I wasn’t married and could leave. I was scared and always said no. Then she sent an affidavit and a plane ticket.  With that, I had to go.  The flight to the US was my first time on a plane in my life.  I’ll never forget—November 1978. I was 26.”

She promptly went to school to learn English and took a job as a janitor.  Two years later Monica came with her husband in tow.

“The first year was hard.  I was suffering.  It was so different, the food, the language, the air.  We cried all the time,” said Monica.

“But, in the US you can live so much better if you push on and work hard,” said Roberta.

“Yes, that’s all you need, hard work,” Monica said.  “In Peru you must have four year college degree from good university and money to do anything, even go to a restaurant. People look at how you dress.” Monica explained that strict dress codes automatically prohibited the common Peruvian from entering finer establishments.

“If you don’t have money, don’t go in!”

Roberta said, “That’s different in the US. Everyone can go in! One day we went to fancy restaurant after we finished work. All day cleaning. We were tired and dirty and in jeans but we went in.”

“I’ll never forget the waitress!” Monica chimed in excited. “She came up with a towel over her arm, very proper, and instead of kicking us out, asked us what we wanted to order. She didn’t care about our dirty jeans! That’s America!”

Born Entrepreneurs

“You can do anything here.” Monica said. “So we started a business.” After janitorial and clerical odd jobs, Monica and Roberta started a business together in the 80’s making silk screen ‘tourist sweatshirts’ adorned with cable cars and bridge silhouettes. They sold them at San Francisco’s Fisherman’s Wharf and Cannery Row in Monterey.

“It was a very good business,” said Monica.  One night we piled up the stacks of dollars and counted.  It was $10,000!”

“No, $12,000….it was $12,000!” corrected Roberta.

They saved enough money to buy a house where they all lived together.

After the 1989 earthquake, business plummeted but the sisters adapted. Roberta used her seamstress skills to make drapes and Monica drove a bus.  However, the entrepreneur urge stirred again and they soon started a janitorial business with IDEO as a client. They clean and thankfully for us, also cook up amazing dishes.

“In Peru we couldn’t work at our age!” said Monica.  “We wouldn’t be able to get work past age 30 unless we had a degree from a four year college.

“Here we work and we have money and we travel!”

A Woman’s Heart

Monica and her husband are still together and have two children. “It’s not like Peru where children stay close,” she said. “In the US they grow up and fly away. My daughter said to me ‘I have my wings so I can leave now.’ ”

I asked if Roberta was married.

“I am single,” she said.

I looked at the 62 year old women in the eye, hoping to lure out a secret.

“Was there ever a man….” I asked. “Un gran amor?”

Monica answered for her. “Yes, an Austrian!”

Roberta shook her head. “No no, not him. No.”

“They say a woman’s heart is like a treasure chest, with many gems inside….” I said, hoping to uncover a secret flame.

She smiled, “We say that we have ‘dos cofres’, two chests. One is for the mind and the other is for the heart.”

We looked at each other and an understanding passed between the deep parts of our eyes.

She sighed, “There is someone.”

Monica interrupted, “What? I didn’t know this!”

Roberta waved her hand. “Oh, no secret. I’ve known him for 19 years. We are amigos. Only friends.  But he is in my treasure chest.”

The Importance of a ‘Young’ Family

When I asked if Roberta ever wanted children Monica answered, “But she has them!  To my children she is “second mom.”

Roberta laughed, “Yes, I get a second mom card every mother’s day! I love them.”

Roberta mentioned a trip she took with Monica’s daughter in 2008 to Italy.

Monica laughed, “My daughter put her in a backpack!  Roberta was a backpacker!”

“Yes, said Roberta, “I stayed in hostels and took trains.  I couldn’t be slow. If I didn’t go fast I would get yelled at. ‘Run Auntie Run!’ my niece would say.”  She laughs. “I felt really young with her until I looked at myself in the mirror. Then I was reminded of my age.”

“But we ARE young,” said Monica.  We hike and walk.  Some people act like old people at 22. Not us. We will always be young. Our mother is 103 years old.  She is still a girl!”

Roberta and Monica showed me photos from their albums, filled with ethnic dance shots, family portraits, and many smiles.

Sharing lunch and life tales didn’t make us best friends, but it did move us away from being strangers.  My IDEO world, once vast, started to get a little smaller and warmer. And now I have another reason to visit Peru.

On this shrunken globe, men can no longer live as strangers.Adlai E. Stevenson 


The entire family in Peru from the 70s to the 2000’s….


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